Frequently Asked Questions
Everything you need to know about your luxury scent journey.
Are your fragrances 100% authentic?
Absolutely. Fragrance Nevaeh only sources products directly from authorized distributors and the original design houses to ensure 100% authenticity for every bottle.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your scent sooner.
What is your return policy for opened perfumes?
Due to the nature of beauty products, we can only accept returns on unopened and sealed packaging within 30 days of purchase to maintain hygiene standards.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to customs fees and longer transit times depending on the destination.
How should I store my perfume to ensure it lasts?
To preserve the integrity of the notes, store your fragrance in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as a bedroom dresser.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.